![]() ![]() By recording interactions they protect themselves and their clients and any issues can be resolved in a timely and efficient manner. It´s not sufficient to say something was said, you need to have proof. Some sectors carry high risk of liability, and it would be irresponsible not to keep records. Companies have also said that cloud computing has reduced the need for their IT team to maintain infrastructure, which gives them more time to focus on strategy and innovation. The biggest companies made the biggest savings with 23% saying they were saving between £500,000 and £4 million a year. Rackspace Hosting and Manchester Business School´s survey showed that 34% of SMEs have saved between £5,000 and £30,000 on IT by switching to cloud computing. No need for a complex system integration project! – Cost reductionīecause everything is based in the cloud you don’t need to buy hardware, which means you don’t need to worry about how deep your pockets run. Not all cloud solutions can be integrated with major CRM systems, however our solution Recodia can be integrated with all major CRM systems, including Microsoft Dynamics and, which enables you to manage recordings in the customer´s record. – Integrations with other business applications By identifying what is and isn´t working you can shorten your sales cycle and help reps identify areas in which they can improve. – Improved sales and productivityīy recording interactions you can review strategies and help increase sales and productivity of you sales team. You can easily find and assess weaknesses within your customer service team and provide the necessary training. By recording employee-client interactions you can easily identify problems and come up with solutions to improve employee and corporate performance. One of the main reasons companies are choosing to record communications is customer service. – Improved customer service and satisfaction Under MIFID II all financial institutions have to keep track and record every client interaction. Under the new EU GDPR legislation, businesses need to safe keep and encrypt data, which is easily done with solutions such as eComFax and Recordia. In business there are many compelling reasons to record communications. Not only does cloud based recording help companies comply with regulations but it also helps them reach and exceed benchmarking standards. Many companies already track and log calls but this is no longer sufficient. I already log and track my calls, why record them? It´s really starting to take off with more companies using cloud based recording. Both corporations and SMBs are realizing the necessity and benefits of call recording. What is cloud call recording?Ĭloud recording is a cloud based recording system that lets you capture, record, encrypt and store all interactions within the business and between employees and current and potential clients. Cloud recording is via the internet and on demand, therefore eliminates the need for any installation or hardware. So, how can you record and store calls while adhering to new regulations? The easiest and most efficient way is by using legislation compliant cloud recording solutions such as Recordia, which records every interaction between employees and clients whether this is through landline, mobile, email, SMS or fax. Cloud call recording: A good decision for your companyĬall recording is quickly becoming part of the corporate world, with technology and working habits changing and new legislation such as GDPR and MIFID II being implemented. ![]()
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